Complaints
HA Solicitors is committed to providing a high standard of legal service. If you are unhappy with any aspect of our service, we have clear procedures in place to address your concerns.
Raising a Concern
If at any stage you are dissatisfied, please inform us immediately so we can try to resolve the issue. Often, speaking directly with the lawyer handling your case can resolve concerns quickly.
Making a Formal Complaint
If your concern is not resolved informally, you can make a formal complaint by:
1. Arranging an appointment with Humaira Ali, or
2. Submitting your complaint in writing to our office.
Your complaint will be formally acknowledged, and you will receive a copy of our complaints handling policy, which explains how your complaint will be managed and the expected timescales.
External Review
If you remain dissatisfied after completing our internal complaints process, you can escalate your complaint to independent bodies:
Legal Ombudsman
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Correspondence: PO Box 6167, Slough, SL10EH
Solicitors Regulation Authority (SRA)
If you remain dissatisfied after completing our internal complaints process, you can escalate your complaint to independent bodies:
